Ixelles is taking an important step towards what it calls a “simpler, more efficient and more transparent administration.”
At the initiative of Alderwoman for Smart City Valérie Libert (MR & Anders avec vous), the municipality has modernised its subsidy application procedure: from now on, all public funding applications will be submitted through a single digital one-stop shop, while ensuring tailored support for residents who are less comfortable with digital tools.
Approved by the Municipal Council on 18 December 2025 and followed by a testing phase and staff training in early 2026, the new municipal regulation on subsidies has now become a concrete reality in Ixelles.
“This new system significantly simplifies procedures for residents, associations and municipal departments alike. It enables clearer and more consistent processing of applications, strengthening transparency and the quality of administrative management. It was time to turn the page on administrative practices dating back several decades and fully embrace the 21st century,” said Smart City Alderwoman Valérie Libert (MR & Anders avec vous).
Access to the new one-stop shop is organised through two forms, designed to better match applicants’ profiles: one for residents and informal associations without an enterprise number, and another for legal entities and self-employed individuals with an enterprise number (non-profits, etc.). Identification can be completed in just a few clicks through verified electronic identification tools such as itsme.
In practical terms, applications submitted via the electronic one-stop shop are centralised and forwarded daily to the relevant municipal departments through a central monitoring system. Since the form went live on 30 January, numerous applications have already been submitted, and initial feedback has been positive.
Gautier Calomne, First Alderman in charge of Civic Innovation and Culture, said: “Over recent months, we have worked to put in place a simple and effective tool, supported by the entire political Board of Ixelles.
“This reform shows that by working in a pragmatic and constructive way, it is possible to simplify public administration in concrete terms for the benefit of everyone. It is also a practical way to support citizen, community and economic initiatives in our municipality by making it easier to develop local projects, and by ensuring fair decision-making.”
